The copy, paste and chase work, done by software
We map a process as it runs today, then automate the steps that follow rules: through APIs where systems offer them, RPA where they do not, AI for steps that need reading, and a person for the decisions.
Part of AI and automationWhat we do
Process mapping
We sit with the people doing the work, record each step, and agree which steps to automate, which to keep and which to drop.
Approvals and routing
Purchase requests, leave, expenses and discounts routed by amount, department and role, with reminders and escalation in Microsoft Teams, Slack or email.
System-to-system flows
Orders, customers, stock and payments synced between your store, ERP, CRM and accounting system, with retries when a call fails.
RPA where there is no API
Software robots that work through the screens of older desktop or web applications, monitored so a changed screen is noticed the same day.
AI steps inside the flow
Classifying requests, extracting fields from attachments and drafting replies, each with a confidence threshold and a review step below it.
Run logs and alerts
Every run recorded with its inputs, outputs and decisions, and an alert to the owner when something fails or waits too long.
When clients call us about this
Only one person knows how the process works
When they are on leave, the work waits, and nothing about it is written down.
The same data is typed into two systems
Orders entered in the store are keyed again into the ERP, and the two rarely match at month end.
Approvals stall in someone's inbox
Requests sit unread for days, and nobody can see where they are without sending another email.
Questions we are often asked
Which automation platform do you use?
It depends on your systems and who will maintain them. Power Automate suits companies on Microsoft 365, n8n fits when you want to self-host, and custom code fits flows with heavy logic. We recommend one in writing, with reasons.
Is RPA a good idea?
Only where there is no API. Screen-based robots break when a screen changes, so we treat them as the last option and monitor them closely.
What happens when an automation fails?
The run stops at a safe point, the item goes to an exception queue, and the owner gets an alert. Retries are designed so the same entry is never posted twice.
Can our team change the workflows later?
Yes. Each workflow is documented, and where the platform allows it, your team can adjust rules, amounts and recipients without a developer.
Tell us what you want to build, fix or grow
We reply within one working day with questions or a short plan.