Public services people can finish on a phone, in one sitting
Government entities in Saudi Arabia and the UAE are moving services online and setting high standards for how they behave. We research, design and build portals, e-services and assistants that meet the accessibility, security and hosting requirements each entity sets.
What gets in the way
Services that still need a visit
Applications that ask for a printed form, a stamp or a document already held by another entity send people to a service center for something that could happen online.
Contact centers at capacity
The same questions about eligibility, fees and application status reach the call center and social accounts every day.
Older systems behind new front ends
A new portal has to work with case management and records systems that were never designed for online access.
Strict conditions for every release
Accessibility, Arabic-first design, security testing, in-country hosting and national digital identity login all have to be in place before a service goes live.
Where we usually start
- UX researchInterviews and usability tests with the people who use each service, so forms ask only what is needed and steps match how people think.
- Portals and bookingE-service portals for applications, appointments, payments and status tracking, with national digital identity login where the entity is authorized.
- AI chat for websitesAn assistant that answers from approved service guides, checks application status where integrated and hands decisions to staff.
- Accessibility auditsWCAG audits of portals and apps, tested with screen readers in Arabic and English, with a prioritized list of fixes.
- APIs and integrationsIntegration layers between new front ends and existing case management, records and payment systems.
- Cloud and DevOpsDeployment pipelines and monitoring on government or approved in-country cloud, with environments for testing and audit.
Questions we are often asked
Can you integrate national digital identity login?
We build login flows for national digital identity login services where the entity is authorized to use them, following each provider's onboarding and technical requirements.
Where would the systems be hosted?
In the country and on the infrastructure your entity approves, such as a government cloud or an approved local provider. We design for that requirement from the start.
Can an assistant answer questions about public services?
Yes, from approved service guides and policies only. It explains requirements, checks application status where integrated, and passes any case that needs a decision to staff.
Where should a government entity start?
Usually with one service or process: who uses it, what slows it down and which systems it touches. We turn that into a written plan your team can take through its own approval and procurement steps.
Tell us what you want to build, fix or grow
We reply within one working day with questions or a short plan.